I ) THE PARTIES
Client – natural person(s) or legal entity who books a tour.
Service Provider – OLDTIMERS & CO SAS – SIRET 930 089 180 00010 – RCS Paris 930 089 180 – EU‑VAT FR 84 930089180 – share capital € 5 000.
Registered office: 3 rue Saint‑Charles, 75015 Paris, France
Contact (for any question other than reservation requests):
Telephone +33 7 83 75 18 51 (available 10 a.m.–5 p.m., Monday – Sunday, excluding public holidays)
E‑mail contact@MyMontmartreTours.com
All contact details are listed once in this section and referenced elsewhere.
II ) SERVICES OFFERED
The tours are conducted on foot
Tours currently offered
| Tour | Price (per person) | Children < 12 y | VAT |
|---|---|---|---|
| Classic 3‑Hour Montmartre Walking Tour | 120 € | Free | 20 % (included) |
| Foodie 3‑Hour Montmartre Walking Tour | 150 € | Free | 20 % (included) |
All advertised prices are VAT‑inclusive (20 %).
Custom requests (different duration, special themes, etc.) may be submitted to OLDTIMERS & CO SAS. The nature of the service will remain identical to the standard tours and will be accepted only after a written feasibility confirmation.
1 ) Duration
The tour duration is fixed at the time of booking. Any change requires a written agreement signed by OLDTIMERS & CO SAS.
2 ) Itinerary
A theoretical itinerary is published on MyMontmartreTours.com and MyMontmartreTours.fr. The guide may adapt the route to respect the client’s personalization wishes while staying within the agreed duration.
3 ) Maximum Capacity
- Maximum participants: 4 adults per private tour.
Children under 12 join free when accompanied by an adult.
If you wish to add extra participants beyond the maximum capacity, a separate tour must be booked.
III ) BOOKING PROCEDURES & SERVICE DATE
1 ) Via the website
When booking on MyMontmartreTours.com or MyMontmartreTours.fr, the client must provide:
- Name (mandatory)
- Valid e‑mail address (mandatory)
- Phone number (optional but recommended – needed for last‑minute meeting‑point adjustments)
- Country / international dialing code (optional but recommended)
- Billing address (mandatory for payment)
2 ) By SMS, e‑mail or WhatsApp
The same information as above must be supplied.
3 ) Health, Safety & Liability
- Participants must be in good health and able to walk on uneven cobblestones for up to three hours.
- Mobility issues, allergies, or medical conditions that could affect participation must be disclosed at booking.
- MyMontmartreTours.com carries public‑liability insurance covering personal injury or property damage caused by the guide’s negligence.
- Except where prohibited by law, the Company is not liable for personal injuries, loss of personal belongings, or any indirect damages arising from the tour.
4 ) Tour start / end point
All tours start and end at Place des Abbesses, 75018 Paris.
- It is recommended to arrive no later than 5 minutes before the scheduled start time. Late arrivals may lead to a shortened tour or forfeiture of the reservation, at the Company’s discretion.
- Respectful behaviour toward the guide, fellow tourists, and the local community is required. Disruptive conduct may result in immediate termination of the tour without refund.
5 ) Booking hours (customer‑service)
Standard customer‑service hours are 11 a.m.–5 p.m. (Monday – Sunday). Reservations can be submitted anytime via the website, SMS, e‑mail or WhatsApp; responses outside the above hours will be handled on the next business day.
IV ) PAYMENT TERMS & CANCELLATIONS
1 ) Payments
- Payments may be made by credit‑card, cash, or bank transfer (where applicable).
- The chosen payment method can be changed upon request, provided the change is made before the service is performed and is accepted in writing by OLDTIMERS & CO SAS.
- For any service exceeding € 500, a 50 % deposit is required at booking.
- Cash payments are accepted on‑site only
- Professional customers must settle the invoice within 30 days of receipt.
Deposit for custom requests
For custom bookings that cannot be reserved directly on the website (e.g., tours longer than 3 hours or bespoke arrangements), OLDTIMERS & CO SAS may require a deposit as a guarantee. The deposit protects the Company’s legitimate interest against no‑shows, after a proportionality assessment under the GDPR (see the privacy notice).
- Cancellation ≥ 24 hours before the scheduled service – the full deposit is refunded.
- Cancellation on the day of the service or a no‑show – 50 % of the deposit is retained to cover guide fees and vehicle preparation; the remaining 50 % is refunded.
All deposit amounts and refund conditions are presented before the contract is concluded and become part of the quoted price.
Late‑payment penalties
- For professional customers, any late payment incurs a penalty equal to three times the applicable legal interest rate plus a fixed compensation of € 40 for collection costs (French Commercial Code Articles L441‑6 and L441‑10).
- Private customers are subject only to the statutory interest rate (no fixed € 40 fee).
2 ) Cancellations
- By the Company (including force majeure): a full refund is issued. The Company is not liable for any additional costs or losses (e.g., airline tickets, accommodation) incurred by the client due to such cancellation.
- By the Client:
- Cancellation ≥ 24 hours before the tour – full refund of the amount already paid (except the deposit rules above).
- Cancellation < 24 hours before the tour – 50 % of the total price is retained to cover guide fees and preparation costs; the remaining 50 % is refunded.
- No‑show – treated as a cancellation < 24 hours; the same 50 % retention applies.
- To exercise the right of withdrawal, the client may send the following form by e‑mail to contact@MyMontmartreTours.com:
I, the undersigned ___________________, wish to exercise my right of withdrawal for the following service: ___________________, booked on ___________, to be provided on ___________. I request a refund.
Made at ___________ on //____
Signature: _______________________
By making a payment, the client acknowledges having read and accepted these General Terms and Conditions.
V ) LIABILITY FOR CANCELLATION BY OLDTIMERS & CO SAS
OLDTIMERS & CO SAS cannot be held liable for any additional costs or losses (e.g., travel, accommodation) that the client may incur as a result of a cancellation initiated by the Company. The Company will, however, provide a full refund of the amount paid for the tour.
We kindly ask clients to address any dissatisfaction directly with us before posting public reviews, so we can resolve the matter amicably.
VI ) DATA PRIVACY
When booking on MyMontmartreTours.com / MyMontmartreTours.fr, or contacting us via SMS, e‑mail or WhatsApp, you consent to the processing of your personal data by OLDTIMERS & CO SAS for the provision of the service.
- Purpose – execution of the tour, invoicing, post‑tour satisfaction survey, and any necessary follow‑up communication.
- Channels – we may contact you by e‑mail, SMS and WhatsApp. WhatsApp messages may be stored outside French territory; while we have no technical control over WhatsApp’s storage, we remain fully responsible for complying with GDPR obligations concerning any personal data we process.
- Retention – data are kept only as long as necessary for the purposes above, in accordance with legal requirements.
- Deletion request – you may request deletion of your personal data by writing to contact@MyMontmartreTours.com. We will respond within 30 days of receipt, unless an extension is justified.
VII ) COMPLAINTS & DISPUTE RESOLUTION
Complaints may be sent by e‑mail to contact@MyMontmartreTours.com or by postal mail to:
OLDTIMERS & CO SAS
3 rue Saint‑Charles, 75015 Paris, FRANCE
For any question other than reservation requests, telephone support is available 10 a.m.–5 p.m., Monday – Sunday (excluding holidays) at +33 7 83 75 18 51.
In case of a dispute, the client may resort to a consumer mediator under the conditions provided by French law.
VIII ) INSURANCE
The activity is covered by Hiscox Assurances – policy No. HSXIN320035027MA.
IX ) LEGAL NOTICE & PUBLICATION INFORMATION
Publishing company: OLDTIMERS & CO SAS, SAS, share capital € 5 000, RCS Paris 930 089 180, VAT FR 84 930089180, registered office 3 rue Saint‑Charles, 75015 Paris, France.
Publication director: Mr Marc Vernhet (President).
Hosting provider: OVH – 2 rue Kellermann, 59100 Roubaix, France.
All personal data are processed by OLDTIMERS & CO SAS; requests for deletion should be addressed to contact@MyMontmartreTours.com.
By completing a reservation, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
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